By P Chong Tues. 7 September 2010
Miscommunication occurs due to failing to communicate clearly. There could be a lack of clear or adequate communication or people merely hear what’s said without really paying close attention through listening. Communication too can be misconstrued, misinterpreted & understood giving rise to a lot of complications and unwanted problems.
In most cases, we get different meaning of the words than they intended. Even body language can create a different impression, though in place of verbal communication it can be most effective.
Miscommunication can lead to misunderstanding, argument, hurt & anger and to the extent of creating personal conflict.
Who’s being heard?
Here’s an interesting picture on how miscommunication occurs based upon a written memo from the CEO to the staff of a particular organisation, as it filters through the hierarchy rung of management.
By the time the message reaches the bottom rung from the Supervisor to the staff, it is all distorted & reduced to just one sentence. The whole essence is filtered & lost in its downward transmission.
People only hear but not listen!
As a general rule,since God endowed us with two ears & one mouth, we should listen twice as much as we talk.
No Hearing, No Seeing & No Talking
Picture & Illustration Source: Google
- How to Avoid Miscommunication (office-politics.suite101.com)
- Basic Principles of Communication (brighthub.com)
- Effective Workplace Verbal Communication Skills (personal-work-habits.suite101.com)
- What did you say? But what did you MEAN? (psychologytoday.com)
- The Perils of Subtle Miscommunication (psychologytoday.com)