All posts tagged: impersonal instructions

Attitude Towards Customer Service

By P Chong                                                       Monday, 25 January 2010 “How may I help you?” sounds so beautiful when you are greeted also with a smile each time you step into an establishment. But these days such greetings are hardly any. You are often left to your own devices or be confronted on the phone with a voice with impersonal instructions, often confusing as to what numbered button to press. As a shopper, customer or client, you are but a statistical digit. When I was managing a fledging life insurance agency district in the 1970s, I had always insisted on “qualitative & quantitative” service. This made us apart from our bigger competitors . . . and that difference showed and the difference grew! Customer service, as with most large enterprises, department stores & others, is often deemed as a separate department. It is not. It is an attitude! This indeed is …